By accessing this website you agree to be bound by these terms and conditions.

The Salisbury Chocolate Bar and Patisserie Limited reserve the right to vary or amend these terms and conditions at any time. This website is provided on an "as is" and "as available" basis without any representation or endorsement.

Although we will use reasonable endeavours to verify the accuracy of the information in this web site, The Salisbury Chocolate Bar & Patisserie Limited does not make any warranties, express or implied, in relation to its accuracy. Furthermore, The Salisbury Chocolate Bar & Patisserie Limited cannot accept responsibility for any errors or omissions and reserve the right to vary, amend or cancel any of the arrangements featured in this website should they find such alterations necessary.

You acknowledge and agree that the material and content contained within this website is made available for your own personal non-commercial use only and that you may not copy or otherwise use the material for any other purpose.

You further acknowledge and agree that all rights, the material and content of this website are owned by or licensed to The Salisbury Chocolate Bar & Patisserie Limited. You undertake not to copy, store, distribute or alter any part of this website without the prior written permission of The Salisbury Chocolate Bar & Patisserie Limited or in accordance with the Copyright, designs and Patents Act 1988.

Our objective is complete customer satisfaction

1. Our guarantee

At The Salisbury Chocolate Bar and Patisserie Limited we are committed to providing an excellent service. If you have sent chocolates, or indeed received a gift with which you are not entirely happy, please contact us with your comments; we need to know if we can improve, and will do all we can to put it right for you. We endeavour to respond to all complaints within 24 hours.

2. All of The Salisbury Chocolate Bar and Patisserie Limited products may contain nut traces.

3. We take payment at the time of order, not at the time of despatch. This is to ensure there are no last minute hitches to getting your gift delivered on time.

4. Any offers we make are designed to be used independently and are not available in conjunction with any other offer.

5. No order is accepted by The Salisbury Chocolate Bar and Patisserie Limited until the order has been checked & approved. If there is a problem we will e-mail you within three working days.

6. We reserve the right to edit any message that contains offensive and/or inappropriate content.

7. In the unlikely event that we cannot satisfy your order due to stock unavailability, we will contact you to offer you an alternative. However, if this would prevent us from meeting your required delivery date, we will send suitable substitutes of the same or higher value and contact you afterwards.

8. You may cancel orders up to 48 hours prior to intended dispatch date without reason, for a refund of the full purchase price less postage and packing charges.
Returning items under this Guarantee is the responsibility of the purchaser. We do not accept responsibility for return postage costs or items lost or damaged in transit to us or in any other circumstances beyond our control, except at our discretion.

9. The Royal Mail services we use are, for UK Special Delivery Next Day™ and International Signed For™

9. We do not despatch on Saturdays or Sundays. Saturday deliveries cannot always be guaranteed due to Royal Mail limitations of service.

10. We reserve the right to obtain further security information from our customers for orders over a set price. Please note this may affect the arrival date of your order should we be unable to contact you.

11. These Terms and Conditions do not affect your statutory rights.